At Shomaz Brand, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your Paint by Numbers kit, we offer a simple and hassle-free return and refund process.
1. Returns
- You can request a return within 30 days of receiving your order.
- Items must be returned in their original condition and packaging.
- To initiate a return, please email us at offer@shomazbrand.com with your order number and reason for return.
2. Refunds
- Once we receive and inspect your returned item, we will process your refund.
- Refunds are issued to the original payment method.
- Please note that shipping costs are non-refundable.
3. Exchanges
- If your kit arrives damaged or defective, we will gladly replace it at no extra cost.
- Email offer@shomazbrand.com with a photo of the damaged item and your order details.
4. Late or Missing Refunds
- If you haven’t received your refund within 7 business days of returning the item, please contact your bank or payment provider.
- If you still haven’t received it, email us at offer@shomazbrand.com, and we will investigate promptly.
5. Order Cancellations
- Orders can be canceled before they are shipped.
- To cancel, contact us as soon as possible at offer@shomazbrand.com.
- Once an order has been shipped, it cannot be canceled, and you will need to follow the return process.
6. Contact Us
For any questions about returns, refunds, or exchanges, reach out to us at:
Email: offer@shomazbrand.com