Shopping
Yes! All orders from Shomaz Brand come with free shipping worldwide.
Orders typically arrive within 7–11 business days after processing. Please note that delivery times may vary slightly depending on your location.
Once your order ships, you’ll receive a tracking number via email. Use this number to monitor your package until it arrives.
Absolutely! We ship to the USA, UK, Canada, and most other countries. Shipping times may vary depending on your location.
If your order hasn’t arrived within 11 business days, please email us at offer@shomazbrand.com. We’ll track your order and make sure it reaches you as quickly as possible.
Payment
We accept all major credit and debit cards, including Visa, MasterCard, American Express, and Discover.
Absolutely! All payments are processed through secure, encrypted payment gateways. Your personal and financial information is never stored on our site.
Currently, we do not offer installment or “buy now, pay later” options. Full payment is required at checkout.
Yes! Prices are displayed in USD, but your card provider may convert the charge to your local currency.
Orders & Returns
Simply browse our products, select your Paint by Numbers kit, and click “Add to Cart”. Follow the checkout steps to complete your order — it’s fast and secure.
Orders are processed quickly, but if you need to change or cancel an order, email us as soon as possible at offer@shomazbrand.com. We’ll do our best to assist before the order ships.
We offer a 30-day return policy. If you’re not completely satisfied with your kit, you can request a return or replacement within 30 days of receiving your order.
Email us at offer@shomazbrand.com with your order details. We’ll provide instructions for returning your item and arranging a replacement or refund.
Yes — as long as the item is returned in its original condition. Shipping costs are not refundable. Once we receive your returned item, we’ll process your refund promptly.
No worries! Email us at offer@shomazbrand.com with a photo of the damaged or missing items. We’ll make sure to replace your kit quickly.